Group 1 Toyota Southwest Houston Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Southwest Houston? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Great service, Quick service, great expectation management, staffs helpful and friendly, the waiting area is clean and quiet.
An incredible experience. Excellent service. They are the best in Houston. Gracias por toda la ayuda.
Pleased with service even though mishap with appointment schedule, still done timely and very pleased.
Great service and all the team members are very professional and courteous. I also enjoyed the coffee ☕ and waiting room. Plus the check in and pick up is so awesome 👍
The waiting time is two long for an oil change. I like working with Emely Ayala. She is the highlight of the visit. I will work with her again.
Service took over 4 hours with little to no communication about any updates, and no apologies were given as well
Thank you very much to Group 1 Toyota Southwest Houston for providing such great service. I worked with Machelle, Jonathan, and Bhong, who made the process of leasing my Camry smooth and convenient from start to finish in just two days. Thank you for the great experience, and thank you to Toyota for making such a great car!
Went in for 5k mile maintenance on a CPO Gold vehicle. After multiple calls, a service appointment was made for the day of the week that should have had the quickest turnaround. 3 hours is how long it took for a tire rotation.
Came in for oil change took 3+ hour on a wednesday
- randomly recommended changing few things , including “urgent needed 8k worth of repairs”. This is a Toyota that has been taken care of and was at a different dealership last month which did a proper check and found only of the issues at a “preventative maintenance state “ but this dealership just tagged everything as urgent change needed.
In addition recommended the usual “need air and engine filters changed etc” I changed both the filters and wipers last week myself 🙂
This just tells me they have a list of Typical upsell ... Read More DealerRater - Sep 24, 2026
Very poor customer service compared to the recent service at Lexus. Oscar deserves negative stars.
Totally expensive but very detailed. Busy busy really patient really try to help out to help with finances issues
Very attentive, kind, and listened to my needs. Anthony Sarpong was the best salesman ever! He took his time and helped me find the best vehicle for me. I recommend this dealership to anyone looking for a vehicle.
Kevin was great keeping me posted on the progress of my service. They were fast and had me back in my car in a couple hours.
The service department was excellent also Michael Gonzalez and Dewey are awesome people and helping me and my family obtaining vehicles
Very disappointing experience with the Toyota Service Department.
To begin with, the directions to the Service Department are poorly marked. I had to drive around the dealership several times just to figure out where I was supposed to go.
After I arrived, they took my information and told me someone would come to take my vehicle. I waited about 10 minutes, and no one came. I eventually had to get out of my car and ask what was going on. I was told someone would be with me shortly.
When an employee finally came to assist me, I was told that ... Read More DealerRater - Sep 19, 2026
outstanding service from advisor to mechanics Would recommend to anyone needing a Toyota dealership or service
Aubrey is helpful and let me know the progress of the services. She gave me the approximate estimate for the services so I could decide what to do.
Saul and the finance team went above and beyond to get me approved and make sure that I drove off the lot with the car that I wanted. This is my third purchase with them and I highly recommend purchasing your vehicle here. My car buying process was stress free and super smooth. Group 1 has a forever customer in me!!!
The rep got upset and was rude because he had to redo paperwork due to miscommunication on their part.
Love it, the attention was really good thanks to Audrey she was amazing i will come back soon
Llege y todo el personal ahi en el celular nadie se tomo la molestia de preguntar si necesitaba ayuda luego de esperar 5 minutes me baje de mi carro fui a pedi ayuda me pare enfrente de Gus nunca levanto la Mirada para atenderme ni preguntar que necesitaba el estaba en su celular luego fui a pedir ayuda con otro trabajar q muy amable me atendio se me olvido su nombre y estube esperando como 25 minutes para que me ayudaran luego fue a preguntar de nuevo para que me ayudaran y x fin alguem me ayudo
Muy mal servicio al ciente ... Read More DealerRater - Sep 16, 2026
It took two hours to get an oil change.. This is the third time that my fluids were NOT topped off. Is there even oil in the engine? Why would I go with the recommendations if the oil change service takes two hours..
I confirm an appointment to save time, no one cares, and lined up with every one and spend all my morning. This time the agent who assisted me was not cooperative at all.
Great service. Particularly, Marcos. Took good care of my vehicle and needs. Thank you! JG
Just got my car recall fixed here. Had it done same day. Excellent service from Edwin and Walter!
Great service and fair pricing. Awesome for getting service at a dealer ship. Very professional.
Muy malo me hicieron hacer una cita y fue muy mal solo por que se iso el mismo dia
Jean Zelaya is the best! He gives top notch service every time at this dealership. If you have a problem, he will patiently work with you to fix it. Highly recommend!
Tuve que esperar demasiado tiempo por el día que es pero en general todo bien,Gracias a todos y bendiciones
Remodeling looks interesting. Keep up the great work here you guys. Thanks again ask for Rei
My experience with Group 1 Toyota was very good. My vehicle was taken in on time. The service was quick.
Service advisor Mr. Cruz kept me informed from the time my vehicle was serviced. to completion.
With the renovation this is my first time visiting the dealership.keep up the good customer service.
Group one Toyota Southwest Houston is intentional in meeting customers' satisfaction. I will always recommend them to those that love good works.
Fast service. They finished an hour before the promised time frame. Would highly recommend to anyone looking for a good Toyota dealership.
The remodel is beautiful and Brayan takes such great care of me… always helpful too
Dealership staff are very professional and willing to do whatever is requested for service like Mr. Ray Qui that assisted me all through out my visit, great job and well done Mr. Qui
I am still in love with Sterling McCall dealership! Hanna is a great consultant as well!
An appt. At 8:40 for oil change. Not sure why I have to make an appt. If it does not matter. Had to ask for my car at 12:15. Never got updated info. on the status of my car. Never had to wail so long. 3 hrs and 45 min for an oil change. Worst experience I’ve ever had there. Probably not coming back.
Service advisor was uninterested and did not provide much info. Will go to a different dealership for oil changes in future
The wire directions they gave me apparently were wrong and I am still trying to get back my payment. I already paid via debit card so I could get my car. They owe me $10,000 for a duplicate payment and over a week later it is still outstanding. They also do not follow up with me about it
Awesome customer service. Robert Savalla made it easy and actually enjoyable. We bought the Toyota 4 Runner Platinum. I love it!!
I had my glove box stuck and ask the service advisor to fix that but My Service Advisor was unable to open the glove box and incorrectly informed me that I needed to have new keys made to resolve the issue. He provided me with an astronomical estimate of $900 to $1000 for this fix. In reality, the glove box was simply stuck and did not require any key production or expensive repairs to open I expect far better expertise and honesty from a Toyota dealership. .
The wait is kind of long, but the job always get done. I’m a return customer
The staff were very welcoming, and I especially liked salesperson Amy. She was very enthusiastic and patiently answered all our questions. I'm very grateful to her for helping me choose my ideal car. Thank you, Amy!
My wife and I were trying to buy a used Sprinter van from this dealership for over a week. We were told the entire time that it was on parts hold and in the shop. I asked if it was still on hold on Friday with no response. Today(Saturday) I look again and the listing is gone from their website.
Come to find out they sold it to another customer. The director and the managers knew we were waiting for it and they sold it anyway.
I only found out it was sold because I have another contact at ... Read More DealerRater - Aug 31, 2026
Worst car maintenance never had an issue till today they broke my dashboard doesn’t turn on now they telling about that for them to order the part I have to leave the car with them for 2 n half weeks n it’s the only car I have crazy I never had an issue issue till today with them
Lack Luster customer service. Poor communication. Staff act like robots! No explanations of services provided or any others services needed. I miss Sterling McCall. They applied a information sticker for your next oil change and any other services required in the future. I signed 11 dozen invoices with no explanations. I had to ask. Sub par customer service! Please do better.
Newly remodeled service area keeps staff safe from the elements rain or shine. Staff very attentive. I appreciate the report of the additional services needed in the future.
"I've had a great experience working with Hanna at Toyota Group 1. She's consistently helpful, attentive, and makes every visit smooth and easy."
Quick easy service, recommendations were given but they don’t seem to try and sell you on anything like other places do. Everyone I spoke with was friendly.
Ruben is the best, highly recommended! Best customer service and always leave satisfied. Location is always clean and great customer service overall.
I came in today for an oil change. I was there from 10:42am to 2:28pm. It took over 3 hours for them to do my oil change.
Very convenient in making appointment for services by texting to customers Great maintenance for warranty service
After Invoice #5313012 on 2hr.Oil change,took 30min.WAIT,I complained & got truck.WHY
Taken care of immediately after arrival, without an appointment, with friendly personnel and staff. Job finished in a Rea amount of time.
Sunny did a great job working the deal quickly so I could get home. No games - I asked for a specific OTD price and he got it done. He also helped me get my car home that night as the dealership closed.
Excellent service from beginning to end. Maksud was on top of everything. 5 stars. Happy.
I visited group1 for an oil change service and it was a amazing experience. The service was fast and better than what I was expecting.
Customer service John Carlos Vargas was very nice, respectful, and very professional. Excellent customer service I’m very happy
Great service, Aubrey kept me in the loop at all times. Was very appreciative of the customer service.
I have used them for 10 years to service my Toyotas. The service center is clean and the check-in and out is good, but nolonger free soft drinks and their new coffee/express machine broke down. No place to buy snacks . I prefer the old Custer Lou he better for my long waits. Use their coupons to save and negotiate when they find tons wrong on your car.
My point of contact was Diego. He was very informative and had great customer service skills. He kept me updated about my car and options available!
Excelent service, great environment, very clean building and restrooms, all employees are polite and nice.
Assistant Service Manager Bobby De La Rosa provided excellent service and answered all my questions during my visit. The facility is awesome and newly renovated. I was satisfied with the turnaround of my vehicle. I will continue to frequent the Group 1 Toyota SW Houston location.
Thank you all is well good I am happy for your everything I like that
The service took to long for waiting like over at least 4hr not look like before only 1 or 2 hr
Jean is very helpful and good customer service. He texted me to let me know my van is ready.
Obinna has been a great rep throughout this whole process. Thank you all so much!
Great car buying experience at Group 1! Go see them today! And ask for Obi! New owner of a Toyota Camry!
Exceeded all expectations for a professional truck buying experience in the sales, training at dealership and vehicle pickup experience.
The dealership reminded me that my car is ready for maintenance before its due date.
Not very attentive, very different than last time. Seemed very rushed and did not really explain everything or checked to see if I had warranty on any of the five services that were done.
Adi is our service advisor. He and his team are professional, prompt and thorough. They perform excellent work and never over sell. We've taken our 4runner in per suggested maintaince schedule for 240,000 miles!
The location is great, and very accessible. Several salespeople are always available to help customers.
Bad service waiting time is too long for oil service 3 hours not friendly staff
Excellent service and staff are very nice and friendly y really appreciate it thank you very much to be so kind and professional
Muy buena atension por parte de las personas que nos atendieron ,quede muy conforme muchas gracias.
Overall vibe: Clean and professional. Fair pricing: Clear costs with no hidden fees or surprise charges. Wait area and restroom: Clean. Nice seating, free Wi-Fi, and coffee/chocolate drinks available. Technician and Service Advisor Review: Rey Qui was my advisor, and he was very kind and professional. He gave me clear updates while my car was being serviced. They wrote down all my car problems correctly. They emailed or texted me on time with price estimated. They did not force me to buy extra fixes I did not need.
They chip the one wheel they had to remove. Let’s see how they take care of this.
Services takes forever. Even after they did the remodel. Bring back back the express service.
Many thanks go to Jean, our service advisor. The Avalon is working much better: hugging the road, stable when turning, slowing down and speeding up. I feel safer and more confident while driving. The car feels safe, strong and balanced, Many thanks to Jean who we have been working with.
The Way. They’re welcome us and the faster. They can work in on the cars and explain the information.
Just for oil change they took 5 valuable hours, inspection report came after 3 hrs, so waiting such long, not interested to do any additional recommended services.
This is the second time I tried the service, and it has been a no to go. I will not go back. The wait to drop off and pick up is ridiculous,, you receive a text message that your vehicle is ready to pick up you go and pay for service and you have to wait for them to bring your car to you ,, and they forget your even there waiting !!! I will go back to Keating
Great place. Had my first service today..it went smoothly. Love how their system is set up. Were kept informed though our phones of the progress of the work
I had been waiting to oil change very long time, more than 3 hours and half
Ghetto service department! Millions of dollars spent on a physical remodel that resulted in new tile on the floor and multiple waiting areas, but horrible service and a less than enjoyable experience. An appointment for a simple service that was promised to be completed within 90 minutes of my appointment time…actually took 120 minutes before the car is even looked at. The inside of the facility is chaotic with overhead music, multiple tv stations with volume up and many customers using speaker phones to watch videos and have calls. The service advisors playing on their phones and not responding to texts ... Read More DealerRater - Jul 4, 2026
Tech Left element kit oil in my car unsure if my oil was changed properly
Both the sales rep, CJ Nwabuko, and the finance Mgr, Giorgis Andreakos, were exceptional. Great experience with this dealership.
My sales agent Bob Mejia was excellent, great attitude, great communication, awesome in professionalism. My experience with Bob, Julia and Michael were all with much excitement and was handled very well. Thank you!
Great service from Aymn and Miguel for great experience, i highly recommend this dealership for future purchase.
Everyone was so nice Diego Almaguer and Lyz Benitez are the best team I love my new Toyota Highlander
Oscar Casas was very professional, courteous and friendly. He got me in and took care of my oil change quickly. I would recommend Oscar to anyone. Thank you Oscar for a job well done.
Excellent service experience at Toyota Group 1 Houston. Special thanks to Mr. Ernest Eumana for his outstanding assistance, professionalism, and friendly customer service. He kept me informed throughout the process and made everything smooth and hassle-free. Truly appreciate his dedication and support. Highly recommended! ⭐⭐⭐⭐⭐
Literally the slowest dealership service ever. 5k service which is basically an oil change and arrived at 8am appt and pulled out at 1135. Waited 29 mins for the car to be pulled up after signing the docs. Thankfully first one free but that was ridiculous.
Great experience. Customer service was good and done all the work perfectly, also suggested what should do next.
Reviews & Testimonials | Group 1 Toyota Southwest Houston
