Reseñas y Testimonios de Group 1 Toyota Southwest Houston
Looking for testimonials and reviews about Group 1 Toyota Southwest Houston? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Déjanos saber tu opinión
My point of contact was Diego. He was very informative and had great customer service skills. He kept me updated about my car and options available!
Excelent service, great environment, very clean building and restrooms, all employees are polite and nice.
Assistant Service Manager Bobby De La Rosa provided excellent service and answered all my questions during my visit. The facility is awesome and newly renovated. I was satisfied with the turnaround of my vehicle. I will continue to frequent the Group 1 Toyota SW Houston location.
Thank you all is well good I am happy for your everything I like that
The service took to long for waiting like over at least 4hr not look like before only 1 or 2 hr
Jean is very helpful and good customer service. He texted me to let me know my van is ready.
Obinna has been a great rep throughout this whole process. Thank you all so much!
Great car buying experience at Group 1! Go see them today! And ask for Obi! New owner of a Toyota Camry!
Exceeded all expectations for a professional truck buying experience in the sales, training at dealership and vehicle pickup experience.
The dealership reminded me that my car is ready for maintenance before its due date.
Not very attentive, very different than last time. Seemed very rushed and did not really explain everything or checked to see if I had warranty on any of the five services that were done.
Adi is our service advisor. He and his team are professional, prompt and thorough. They perform excellent work and never over sell. We've taken our 4runner in per suggested maintaince schedule for 240,000 miles!
The location is great, and very accessible. Several salespeople are always available to help customers.
Bad service waiting time is too long for oil service 3 hours not friendly staff
Excellent service and staff are very nice and friendly y really appreciate it thank you very much to be so kind and professional
Muy buena atension por parte de las personas que nos atendieron ,quede muy conforme muchas gracias.
Overall vibe: Clean and professional. Fair pricing: Clear costs with no hidden fees or surprise charges. Wait area and restroom: Clean. Nice seating, free Wi-Fi, and coffee/chocolate drinks available. Technician and Service Advisor Review: Rey Qui was my advisor, and he was very kind and professional. He gave me clear updates while my car was being serviced. They wrote down all my car problems correctly. They emailed or texted me on time with price estimated. They did not force me to buy extra fixes I did not need.
They chip the one wheel they had to remove. Let’s see how they take care of this.
Services takes forever. Even after they did the remodel. Bring back back the express service.
Many thanks go to Jean, our service advisor. The Avalon is working much better: hugging the road, stable when turning, slowing down and speeding up. I feel safer and more confident while driving. The car feels safe, strong and balanced, Many thanks to Jean who we have been working with.
The Way. They’re welcome us and the faster. They can work in on the cars and explain the information.
Just for oil change they took 5 valuable hours, inspection report came after 3 hrs, so waiting such long, not interested to do any additional recommended services.
This is the second time I tried the service, and it has been a no to go. I will not go back. The wait to drop off and pick up is ridiculous,, you receive a text message that your vehicle is ready to pick up you go and pay for service and you have to wait for them to bring your car to you ,, and they forget your even there waiting !!! I will go back to Keating
Great place. Had my first service today..it went smoothly. Love how their system is set up. Were kept informed though our phones of the progress of the work
I had been waiting to oil change very long time, more than 3 hours and half
Ghetto service department! Millions of dollars spent on a physical remodel that resulted in new tile on the floor and multiple waiting areas, but horrible service and a less than enjoyable experience. An appointment for a simple service that was promised to be completed within 90 minutes of my appointment time…actually took 120 minutes before the car is even looked at. The inside of the facility is chaotic with overhead music, multiple tv stations with volume up and many customers using speaker phones to watch videos and have calls. The service advisors playing on their phones and not responding to texts ... Read More DealerRater - Jul 4, 2026
Tech Left element kit oil in my car unsure if my oil was changed properly
Both the sales rep, CJ Nwabuko, and the finance Mgr, Giorgis Andreakos, were exceptional. Great experience with this dealership.
My sales agent Bob Mejia was excellent, great attitude, great communication, awesome in professionalism. My experience with Bob, Julia and Michael were all with much excitement and was handled very well. Thank you!
Great service from Aymn and Miguel for great experience, i highly recommend this dealership for future purchase.
Everyone was so nice Diego Almaguer and Lyz Benitez are the best team I love my new Toyota Highlander
Oscar Casas was very professional, courteous and friendly. He got me in and took care of my oil change quickly. I would recommend Oscar to anyone. Thank you Oscar for a job well done.
Excellent service experience at Toyota Group 1 Houston. Special thanks to Mr. Ernest Eumana for his outstanding assistance, professionalism, and friendly customer service. He kept me informed throughout the process and made everything smooth and hassle-free. Truly appreciate his dedication and support. Highly recommended! ⭐⭐⭐⭐⭐
Literally the slowest dealership service ever. 5k service which is basically an oil change and arrived at 8am appt and pulled out at 1135. Waited 29 mins for the car to be pulled up after signing the docs. Thankfully first one free but that was ridiculous.
Great experience. Customer service was good and done all the work perfectly, also suggested what should do next.
Waited over 2 hours for a simple oil change with appointment. Service advisor was not responsive.
Staffs treated customers with dignity and respect, Suggesting additional service clearly . Good timing manner. Appreciate you all for providing best services.
Thank you for your services. I got my car this morning it was fast and quick and Robeen gave me the best service.
Excelente atención muy rápido todo casi no me di cuenta la espera a que me dieran servicio al carro , gracias
I went for 7:20am appointment (oil change). They did inspection and found at least $2k worth of things to get done (some needs attention/some recommended) I waited for 4 hours just for an oil change. (I opted to wait on the other). I don't understand why it took 4 hours for an oil change.
I had a great experience with group 1 Toyota Ozzy was friendly helpful and responsive. I never felt pressured and really appreciate that.
Hannah D. provides top-notch service! She goes above and beyond to make sure everything is handled perfectly. This was easily the best experience I've ever had with an automotive service department. If you visit Group 1 Toyota Southwest Houston, definitely ask for Hannah!
Lupe was phenomenal! She made sure to explain everything with me and gave me copies of everything! The whole buying process took no more than 2 hrs since I knew exactly what I wanted and she knew I had busy day later with clients so she made a rush on everything and I’m grateful for her and I love my new car !
Quick and easy experience. Salesman and financier went above and beyond with their help. Would purchase another vehicle here
They don't have oil deal for 149/- for Toyota camry they charge 85 $ for one oil change
New service drop off bays clean and busy as I entered i was greeted with in a few minutes to acknowledge my arrival for my appointment and waited for 20 minutes before someone took my information to start my service visit then I went to the waited lounge.
Service was great, work was superior but I felt no personal connection with anyone. I never met my service advisor, only talked to him on the phone. Other personnel I spoke to were very friendly and accommodating.
Awesome service & great professionalism ! Their techs make you feel welcome & personal. They address all concerns you may have!
I had an excellent experience with Mr. Jose and Mr. Guillermo at Group 1 Toyota. They provided outstanding service, communicated clearly, and actually took the time to address my concerns. I had previously taken my car to Mike Calvert Toyota, and after six months, they were not able to resolve what Group 1 Toyota handled in just one day.
Mr. Jose and Mr. Guillermo were professional, respectful, and efficient from start to finish. They made the entire process smooth and gave me confidence that my vehicle was finally in the right hands. No matter how far you are, it is absolutely worth ... Read More Google - Jun 8, 2026
The service tried to upsell me. Invented facts. I havent finished paying for the vehicle yet and it had an extensive inspection. You want to say that vehicle that i am still paying for that you guys vouched for would take about 550$ dollars in random maintenance? Look up what they calculated for me. The break fluid is still good. Tried charging me for extra two quarts of oil when it needs only 6 they tried to charge me for extra 2 . Why ? If it will continue like that , i paid for the quality , if you cannot guaranty the quality of a car ... Read More DealerRater - Jun 8, 2026
The customer service at the entrance was excellent. I am very pleased with the attention that I have received today at this location. Thank you
The Salesman at Group 1 Toyota were very transparent. Garni Apelin and Victor U. was very through with me. They didn't do the switch and bait with me like Grp. 1 Acura. I prematurely gave them a great survey. I had a delayed reaction. I didn't realize how gullible I was. Thank you Group 1 Toyota.
My technical adviser Ernest j;great guy and he has a knowledge of mechanical advise of Toyota
Very disappointed by the service department not having the vehicle ready on time and not calling to give any updates
Came in for oil change 8 am. Four hours to complete. Only got out that soon because I complained to service manager.
Nice service. I like so much. And I believe retourn soon possible. Very good. I like
I am a long term regular customer. Bring my Toyota to get it serviced at Sterling McCall Toyota for the past 20 years. The past two service appointments have taken up to 4 hours for just an oil change and maintenance service inspection. During my last service appointment they left off the tire valve stem caps on all my tires and one center wheel cap. I am definitely not coming back to this dealership. I drive an hour to bring my vehicle to get it serviced and it is not worth the drive. The service has most definitely deteriorated over the past ... Read More DealerRater - May 31, 2026
Lupe that works in sales and Mauricio that works in fiance were tremendously helpful and very customer friendly. They were so polite and genuinely kind. They were not forceful in any way but rather attentively listened to our desires. We would recommend Group 1 Toyota!!! Thank you Lupe and Mauricio so very much for your extravagant service. We truly are satisfied with our purchase. Clinton Rodgers Clear Lake area in Houston, TX
Nice waiting area with free coffee, cappuccinos, & water. I had an appointment for 11:20 on Saturday morning. I arrived just before my appointment time but ended up sitting in my car for 35 minutes waiting for them to actually process my car. Not a five star interaction.
George, the service advisor was very personable. Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable
Obi did a wonderful job. Appreciate the staff and the coordination to get the same done.
Amazing service from Kevin Ramos Cruz and his management. Thanks for your help! 10/10.
The huge purchase for me was the best experience I have ever had at a dealership. From the friendly greeting at the door, to T.J. leading and walking me through the process with his partners, to the signing of the paperwork. The day for my family and me was so special, as the situation which brought me in was very difficult. We all left happy and I love me car! Thank you!
Since the long, lengthy construction it is very nice and comfortable waiting area, and inviting.
Always gives great customer service. I've bought 3 cars from this location and haven't been disappointed.
Great service. Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not too far away
Be careful purchasing from them if you don’t drive the car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealership “ to inform me of any and all issues with the car before purchase.
Needless to say they only disclosed one of 6 things wrong with the car. One being a major mechanical issue which I was advised to not drive the car unt it was fixed.
Of course my communications to this point were ignored. Go figure. Surprise surprise.
Any car ... Read More DealerRater - May 24, 2026
The guy giving out numbers at the service area was terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a minute. However Mr. Gus was wonderful, explained everything clearly. Showed me the estimates and confirmed all the services I wanted. Pleasure to always work with him.
Was quoted 45$ online and they tried to charge me 80$ despite giving me a coupon that they magically couldn’t locate on their computer until I pulled it up on my phone.
Took too long. They removed the key to my steering wheel lock from my keychain for some reason and left it on my dashboard. It took several minutes to find it. I thought it was missing
The overall service experience was very frustrating ordeal and left me dissatisfied with my visit to the Group 1 Dealership.
Honestly the dealership blew me out of my mind in a good way. I was able to be comfortable inside the building while waiting for my car to get fixed and they took exactly how long they predicted to take for the service to my car and it was really great. I would 100% recommend.
Good service and Pedro is good customer service. He care customer to much. Thank you
I like the layout of the building and its interior. Also the it is way better compared to the previous tent that the service area had.
Everyone was nice place was clean. I would buy all my cars at this location
Thank you for the great service. I appreciate the quick turnaround time. Adi was very helpful and professional.
Great service, Jose Portillo really excellent service provider, patient, understanding and kind. Group 1 has done a great overhaul of the property.
Service department time management and communication is not reasonable. The staff seem to be too busy to handle customers in a polite manner. This is my secound experience and when you all had the tent service was way better
Very good dealer in Houston. Thank you for your service I appreciate you service. Thank you very much.
Great service and good deals always
Nice service and professional I recommended Buen servicio y profesionales los recomiendo Toyota group Five star
Long wait time. Oil change took 2 hours. No update while waiting. You have to go and check every 15 min if your car is ready. They didn’t replace front window sticker for next service, didn’t turn off dashboard lights (that I initially went for). Not sure if they even changed the oil.
The staff are enthusiastic, and the premises are clean and hygienic—an excellent Toyota service center.
Good service but wait too long if estimate time to wait to customer when booking an appointment.
The service was excellent. The service tech was very efficient and kind Ernest handle everything in a professional manner. He is clearly one of the best service guys you got. Thank you for everything and I’ll see you next time. Have a great day.
They did a great job, with respect and timely manner. I will recommend this dealership to my friends.
The wait time is more than one hour for 25K service (no oil change). There is a lot of room for service efficiency. The waiting area improves a lot than 3 months ago. The Wi-Fi is fast.
Rating: 5/5 Stars
"Syed Umar and my wife, Abigail Parrott, are absolutely thrilled with our new 2026 Toyota RAV4! A huge thank you to TJ at Group 1 Toyota Southwest Houston for going above and beyond to make this happen for us.
We specifically wanted the blacked-out look, and TJ made sure we got exactly what we asked for. Throughout the whole process, he was incredibly helpful—he kept us constantly updated, called us with progress, and even sent pictures so we knew exactly what was happening.
TJ is a wonderful salesman who truly cares about his customers. He did everything possible ... Read More DealerRater - Apr 30, 2026
Awesome service bit expensive but a peace of mind ... specially Mr. Gus Charles really helping person. i really appreciated Mr. Gus Charles.
While my advisor was great, the wait time was unacceptable, over three hours just for an oil change. On top of that, the quality of the work was extremely poor. One of the TRD skid plate bolts was left loose, the skid plate itself was scratched, and oil was spilled onto the battery connector. I also found oily handprints in multiple areas of my car, including the interior door panel. This level of carelessness is very concerning.
Excellent, very professional . Will recommend to other people. Everyone was very nice and klnd. Will be back
I am very happy with my experience at G1 toyota service department. Will recommended to friends.
My experience with Group 1 Toyota Southwest Houston was excellent. The Assistant Service Manager, Jose Portillo, was so nice and helpful, and everyone else who helped me at Toyota was great. Thank you, Toyota, for your great services.
Very dependable , friendly willing to listen and over ten years I am well satisfied with their service.
I have had my vehicle serviced here for over 7 years. Lately, I have had Kevin Cruz (Assistant Service Manager) as a Service Advisor. He is awesome!!! He is super customer focused, personable and relatable, extremely courteous, very knowledgeable, exhibits a high level of professionalism and integrity.
I just don’t like my finance guy, Mauricio Rivera bc he didn’t provide clear instructions for wire transfer
The remodel of the Toyota dealership is breathtaking, and very clean The service is always excellent.
Amazing service as always guys. Keep up the good work. Nice building too. Thank you
Reseñas y Testimonios | Group 1 Toyota Southwest Houston
