Reseñas y Testimonios de Group 1 Toyota Southwest Houston
Looking for testimonials and reviews about Group 1 Toyota Southwest Houston? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
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My technical adviser Ernest j;great guy and he has a knowledge of mechanical advise of Toyota
Very disappointed by the service department not having the vehicle ready on time and not calling to give any updates
Came in for oil change 8 am. Four hours to complete. Only got out that soon because I complained to service manager.
Nice service. I like so much. And I believe retourn soon possible. Very good. I like
I am a long term regular customer. Bring my Toyota to get it serviced at Sterling McCall Toyota for the past 20 years. The past two service appointments have taken up to 4 hours for just an oil change and maintenance service inspection. During my last service appointment they left off the tire valve stem caps on all my tires and one center wheel cap. I am definitely not coming back to this dealership. I drive an hour to bring my vehicle to get it serviced and it is not worth the drive. The service has most definitely deteriorated over the past ... Read More DealerRater - May 31, 2026
Lupe that works in sales and Mauricio that works in fiance were tremendously helpful and very customer friendly. They were so polite and genuinely kind. They were not forceful in any way but rather attentively listened to our desires. We would recommend Group 1 Toyota!!! Thank you Lupe and Mauricio so very much for your extravagant service. We truly are satisfied with our purchase. Clinton Rodgers Clear Lake area in Houston, TX
Nice waiting area with free coffee, cappuccinos, & water. I had an appointment for 11:20 on Saturday morning. I arrived just before my appointment time but ended up sitting in my car for 35 minutes waiting for them to actually process my car. Not a five star interaction.
George, the service advisor was very personable. Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable
Obi did a wonderful job. Appreciate the staff and the coordination to get the same done.
Amazing service from Kevin Ramos Cruz and his management. Thanks for your help! 10/10.
The huge purchase for me was the best experience I have ever had at a dealership. From the friendly greeting at the door, to T.J. leading and walking me through the process with his partners, to the signing of the paperwork. The day for my family and me was so special, as the situation which brought me in was very difficult. We all left happy and I love me car! Thank you!
Since the long, lengthy construction it is very nice and comfortable waiting area, and inviting.
Always gives great customer service. I've bought 3 cars from this location and haven't been disappointed.
Great service. Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not too far away
Be careful purchasing from them if you don’t drive the car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealership “ to inform me of any and all issues with the car before purchase.
Needless to say they only disclosed one of 6 things wrong with the car. One being a major mechanical issue which I was advised to not drive the car unt it was fixed.
Of course my communications to this point were ignored. Go figure. Surprise surprise.
Any car ... Read More DealerRater - May 24, 2026
The guy giving out numbers at the service area was terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a minute. However Mr. Gus was wonderful, explained everything clearly. Showed me the estimates and confirmed all the services I wanted. Pleasure to always work with him.
Was quoted 45$ online and they tried to charge me 80$ despite giving me a coupon that they magically couldn’t locate on their computer until I pulled it up on my phone.
Took too long. They removed the key to my steering wheel lock from my keychain for some reason and left it on my dashboard. It took several minutes to find it. I thought it was missing
The overall service experience was very frustrating ordeal and left me dissatisfied with my visit to the Group 1 Dealership.
Honestly the dealership blew me out of my mind in a good way. I was able to be comfortable inside the building while waiting for my car to get fixed and they took exactly how long they predicted to take for the service to my car and it was really great. I would 100% recommend.
Good service and Pedro is good customer service. He care customer to much. Thank you
I like the layout of the building and its interior. Also the it is way better compared to the previous tent that the service area had.
Everyone was nice place was clean. I would buy all my cars at this location
Thank you for the great service. I appreciate the quick turnaround time. Adi was very helpful and professional.
Great service, Jose Portillo really excellent service provider, patient, understanding and kind. Group 1 has done a great overhaul of the property.
Service department time management and communication is not reasonable. The staff seem to be too busy to handle customers in a polite manner. This is my secound experience and when you all had the tent service was way better
Very good dealer in Houston. Thank you for your service I appreciate you service. Thank you very much.
Great service and good deals always
Nice service and professional I recommended Buen servicio y profesionales los recomiendo Toyota group Five star
Long wait time. Oil change took 2 hours. No update while waiting. You have to go and check every 15 min if your car is ready. They didn’t replace front window sticker for next service, didn’t turn off dashboard lights (that I initially went for). Not sure if they even changed the oil.
The staff are enthusiastic, and the premises are clean and hygienic—an excellent Toyota service center.
Good service but wait too long if estimate time to wait to customer when booking an appointment.
The service was excellent. The service tech was very efficient and kind Ernest handle everything in a professional manner. He is clearly one of the best service guys you got. Thank you for everything and I’ll see you next time. Have a great day.
They did a great job, with respect and timely manner. I will recommend this dealership to my friends.
The wait time is more than one hour for 25K service (no oil change). There is a lot of room for service efficiency. The waiting area improves a lot than 3 months ago. The Wi-Fi is fast.
Rating: 5/5 Stars
"Syed Umar and my wife, Abigail Parrott, are absolutely thrilled with our new 2026 Toyota RAV4! A huge thank you to TJ at Group 1 Toyota Southwest Houston for going above and beyond to make this happen for us.
We specifically wanted the blacked-out look, and TJ made sure we got exactly what we asked for. Throughout the whole process, he was incredibly helpful—he kept us constantly updated, called us with progress, and even sent pictures so we knew exactly what was happening.
TJ is a wonderful salesman who truly cares about his customers. He did everything possible ... Read More DealerRater - Apr 30, 2026
Awesome service bit expensive but a peace of mind ... specially Mr. Gus Charles really helping person. i really appreciated Mr. Gus Charles.
While my advisor was great, the wait time was unacceptable, over three hours just for an oil change. On top of that, the quality of the work was extremely poor. One of the TRD skid plate bolts was left loose, the skid plate itself was scratched, and oil was spilled onto the battery connector. I also found oily handprints in multiple areas of my car, including the interior door panel. This level of carelessness is very concerning.
Excellent, very professional . Will recommend to other people. Everyone was very nice and klnd. Will be back
I am very happy with my experience at G1 toyota service department. Will recommended to friends.
My experience with Group 1 Toyota Southwest Houston was excellent. The Assistant Service Manager, Jose Portillo, was so nice and helpful, and everyone else who helped me at Toyota was great. Thank you, Toyota, for your great services.
Very dependable , friendly willing to listen and over ten years I am well satisfied with their service.
I have had my vehicle serviced here for over 7 years. Lately, I have had Kevin Cruz (Assistant Service Manager) as a Service Advisor. He is awesome!!! He is super customer focused, personable and relatable, extremely courteous, very knowledgeable, exhibits a high level of professionalism and integrity.
I just don’t like my finance guy, Mauricio Rivera bc he didn’t provide clear instructions for wire transfer
The remodel of the Toyota dealership is breathtaking, and very clean The service is always excellent.
Amazing service as always guys. Keep up the good work. Nice building too. Thank you
It’s too expensive and not considered when it comes to charging, I’m not happy about it
Everybody was so nice. It took less than 1 hour my car’s maintenance. Thanks G1 Toyota SWH.
Please put a sign on the entrance where you line up for your auto maintenance service
Caring, helpful employees at Sterling McCall/Group 1. Went out of their way to assist. Will definitely recommend them & buy my next car from them.
My experience at the service was very good. The service rep was outstanding, and there were no pressure tactics.
We’ve bought around 5 cars from Group 1 and have always been taken care of in sales and services.
Wendy was fantastic! We will be coming back when we’re ready to buy another car!
Love the new service center facility. Very spacious and inviting. The service associates are friendly, helpful and knowledgeable.
The dealership has great service. They explain every step of the procedure and even show the process on their website, so you always know what’s going on with your car.
Hannah was profesional and answered all the questions related to the service on the vehicle.
Pedro was very kind and helpful, providing a lot of insight in why he recommended specific services. I will definitely come back to see him!
They did a great job during my recent oil change. I really appreciate that they were honest and upfront in letting me know they couldn’t rotate my tires because the special key for my lug nuts wasn’t available. I value their transparency. At my previous dealership, tire rotation was listed on the service paperwork, but I’m confident it wasn’t actually done since they didn’t have the key either. It was refreshing to deal with a team that was straightforward and didn’t claim to do something they couldn’t. Thank you for the honest service.
MS.EMELY AYALA WAS THE ASSISTANT SERVICE MANAGER. SHE WAS GREAT WITH THE SERVICE ON THE VINTAGE 1997 4RUNNER SR5 2 WHEEL DRIVE. THANKS TEAM GROUP 1 TOYOTA.
Other than not being able to find the service department without help, the redesign was very nice to
Group 1 was extremely professional and took their time sharing information and answering our questions. We didn’t feel rushed or hustled at all during our experience. We got an excellent deal on our trade-in as well as on our new vehicle and this is our third purchase with them.
Don't communicate. 1 tire took 4hrs. Always trying to sell repairs for new parts. Always trying to sell a new car. Your just a number.
Great service especially with Johncarlos Vargas as service advisor. Johncarlos tends to the company’s service customers as if they were family.
Excellent customer service. Best experience. All staff is helpful from sale to finance. Keep it up
Very pleasant people, very explanatory, services was quick and affordable and very comfortable environment, will be back again.
No one returns your calls. Service is not explained. Set up is confusing I never had to pay for service on a lease before.
Everything was great I would highly recommend this dealership at Group 1. Thank you Sunny
Mr Garni and Mr Apo treated me with great respect and made sure that my needs were met while offering me a very pleasant buying experience. The car looks great.
The service advisor is not very considerate. I was not treated with respect a customer deserves.
Thank You for everything are you do in my carr Mister charlé Gus. God bless
The customer service was really good. Both the sales team and financial team were very professional and willing to work with me.
Always a great place to be. Ernest Umana is my to go guy. He is a fantastic person when it comes to customer satisfaction. 👍
All the staff were very professional and friendly. Congratulations! Highly recommended. Very good prices on their cars.
I was told the Alignment has 1 year warranty so today the agent refused to look at it and said we are busy so they even put regular oil instead of fully synthetic.
The environment was very receptive from the outside to the welcoming inside. The salesperson came to us and the conversation took place in a very good way. I also liked the cappuccino.
Dealership had nice waiting room. Beverage available. Floor plan a little confusing since new construction.
Wonderfull service with good customer service. Thank you very much customer service.you great people.
I’m here right now. I had a 10.40 am service appointment. They recently did some renovations and now they have no sign showing service department. The door is closed and I had to drive around few times and ask several people and they all say it’s on the other side. Finally I had to park and go inside. No greeting no nothing from anyone. Was able to find my service person and he was on the phone and was not pleased. I explained to him how hard it is to find the service department since they have no sign ... Read More DealerRater - Mar 23, 2026
Jean was very helpful. He went above and beyond to ensure my visit was smooth and stress free.
Once again, Mr. Nelson did not disappoint. He is always attentive and takes the time to ask what’s going on with your car. I truly appreciate them squeezing me in on a Saturday for a last-minute appointment. The team consistently does a great job, and I’m always satisfied with the service.
My oil change took two hours with an early morning appointment. Over the past year the service time went to from great to fair.
The lounge area is very comfortable, but the service still has many opportunities for improvement
I like your new building. Everything neat and clean. I got my car back when they finished the job . Didn’t have to wait.
Excellent customer service.. There is never a problem when time for scheduled maintenance. I will keep coming back to this location.
I selected this rating as an average for the Toyota vehicles and the service at this Group 1 dealership. I would have rated this place a ten or top rating before Covid and when run by David Mello. Since Covid and after the remodel the service quality has declined significantly. I am hopeful they are “working the bugs out” after remodeling the service area. The systems for added service is faulty - doesn’t work. The up-charges need to be explained and justified.
I secured a 7 am service appointment to be quickly in and out. Told them to not wash my ... Read More DealerRater - Mar 18, 2026
I was very pleased with my visit to Group1 Toyota Southwest Houston for my service on my Toyota Highlander. The service department has been completely reconstructed with an amazing look and welcome feeling. My sevice Advisor Brayan Lehr was also very courteous and knowledgeable on what my Toyota needed and was not overbearing. I would recommend Group1 Toyota to anyone who would need service on their automobile.
I bought the car but didn’t pick it up yet cause they are saying it needs maintenance and they haven’t yet done for a week now. Also they are not responding to emails
The service is very good. Angel is an excellent agent and very professional. I will continue to use Nissan services.
Great Customer Service From Nick Also Like The New Remodeled Service Looks Amazing Love The Door That Opens And Closes When You Leave The Building
Excellent and fast service. Do recommend coming here to do your car services and buy.
Good attention and costumers care all through out mine stay with the sales man Mr uk.
Excellent place to service my Tundra
Good experience. Everything was well explained! Absolutely love all the information we received that was necessary. Only thing missing was our forms of agreement for the car, that we are still waiting to receive. But everything else was great! Everyone is really kind.
Came on at 2:00 pm for synthetic oil change, didn't leave until after 5:30 pm TOO LONG wait time!!
Great service, especially by Brayan the serviceman. New bldg is fabulous, easy to get list.
Javier is really cool guy and helped me with the car issues I love this place
Very pleased with today's service. Marcos Flores was very personable and communicated everything clearly. The newly remodeled building is very nice; thé music is still too loud and intrusive, however. Fortunately, I brought my own noise-canceling headphones. Thanks again to Marcos for a good visit.
My advisor is great, no complaints here. However, there's always some kind of an issue with the actual car service, not to mention the long wait. Today they again forgot to put a reminder sticker on my front window. Last time they forgot to add fluids and I had to go back. I could go on. Frankly, I dread looking under the hood today to check on fluids. I understand that the mechanics are tired and overworked, which contributes to their mistakes, I just don't like that it becomes my problem, as their service is far from free.
They informed me what needed to be each time offered me a way to pay less over the next theee visit.
Reseñas y Testimonios | Group 1 Toyota Southwest Houston
